SupportBilling

payments

Cancel a subscription or request a refund.

Cancel on iPhone or Android in under a minute, understand trial charges, and get a refund from Google Play or Apple.

Quick answer

  • Subscriptions are managed by Google Play or the Apple App Store, not by us. We can't cancel a subscription for you, so cancel it in the store where you bought it.
  • Uninstalling the app does not cancel your subscription.
  • For a refund on Android, send us your Google Play order number (GPA.…). Apple refunds go through Apple.

Cancel on iPhone or iPad

  1. Open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Select Audio Recorder Premium.
  5. Tap Cancel Subscription. You may need to scroll down to find it.

If there is no Cancel button, or you see an expiration date in red, the subscription is already cancelled.

Apple's guide: If you want to cancel a subscription from Apple

Cancel on Android

  1. Open the Google Play Store app.
  2. Tap your profile icon at the top right.
  3. Tap Payments & subscriptions, then Subscriptions.
  4. Select the Voice Recorder subscription.
  5. Tap Cancel subscription and follow the instructions.

You can also cancel from a computer at play.google.com/store/account/subscriptions. Google's guide: Cancel, pause, or change a subscription on Google Play

  • Subscriptions renew automatically until you cancel them.
  • After you cancel a paid subscription, Premium stays active until the end of the period you already paid for.
  • If you cancel during a free trial, you might lose access to Premium immediately.

I can't find the subscription

If the subscription doesn't appear in the list, check these in order:

  1. Check the store you bought from. iPhone subscriptions are only in Apple Settings, and Android subscriptions are only in Google Play. A purchase on one platform never appears on the other.
  2. Check the account. You may have more than one Google account or Apple ID. Open the purchase confirmation email to see which account was charged, then sign in with that account.
  3. Check Family Sharing. If a family member bought the subscription, only they can cancel it.
  4. Look for the right name. In the stores, our app appears as Voice Recorder or Audio Recorder by Smart Mobi Tools. The name on your home screen may differ in your language.

If the subscription isn't listed under any of your accounts, it's already cancelled or it was never started, and you won't be charged again.

I was charged after the free trial

A free trial turns into a paid subscription automatically at the end of the trial unless you cancel it. Cancel at least 24 hours before the trial ends to avoid the first payment.

When a trial starts, some banks show a small temporary authorization to confirm your payment method. This is not a charge, and your bank releases it after a few days.

If you were charged and no longer want Premium, cancel the subscription first, then follow the refund steps below.

I don't recognize this charge

  • Look at the receipt or bank statement for Smart Mobi Tools. If that name isn't there, the charge is not from our app. For example, the voice recorder that comes preinstalled on Samsung phones is a different app.
  • Check whether someone else uses your phone or payment method, such as a family member or a child.
  • You can see every purchase in your Google Play order history or on reportaproblem.apple.com.

Request a refund

Bought on Android (Google Play)

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If it has been less than 48 hours since your purchase, you can request a refund directly from Google: Request a refund on Google Play.

After 48 hours, contact us. We refund without needing a reason for up to 14 days, depending on your country and circumstances. In urgent cases we may extend this if you contact us early.

We need the Google Play order number of your purchase. It looks like this: GPA.XXXX-XXXX-XXXX-XXXXX. You can find it:

  • in the purchase confirmation email from Google Play, or
  • in the Play Store: profile icon → Payments & subscriptions → Budget & history.

Email the order number to support@smartmobitools.com. Once we process the refund, Google returns the money to your payment method, which usually takes 4–10 business days depending on your bank.

Bought on iPhone or iPad (App Store)

Apple handles all App Store payments, and we can't issue refunds for them. Request the refund from Apple:

  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Tap I'd like to and choose Request a refund.
  3. Choose the reason, select the Audio Recorder purchase and submit.

Apple's guide: Request a refund for apps or content that you bought from Apple

A child bought it by accident

Follow the same refund steps for your store and say it was an accidental purchase by a child. To prevent it from happening again, turn on purchase authentication in Google Play settings, or use Ask to Buy or Screen Time on iPhone.

What happens to my recordings if I cancel?

Your recordings stay on your device, and recording, playback and organizing stay free. Only Premium features, such as full-length transcription and Remote Recordings, stop when the paid period ends.

If you used Remote Recordings on Android, make sure every recording you need is also on your phone, or exported, before your Premium ends.