Popular Help Topics
The fastest path for the most common issues. These articles cover refunds, lost files, transcription, damaged recordings, transfers, account deletion, and more.
Cancel subscription or request a refund
Refund guidance for purchases and subscription changes.
I lost an important recording
Recovery steps for deleted or missing recordings.
Transcription
Supported languages, recommendations, and feature details.
Recording file is damaged
Repair steps for corrupted or unreadable audio files.
Move recordings to a computer
Transfer audio files to your PC or other device.
Access recordings directory
Find the storage location used by the app.
Delete account
Remove your Voice Recorder account and related data.
Migrate from Voice Recorder Pro
Transfer license access and recordings to the current app.
FAQ
Quick answers to the questions users ask most often. Tap any item to expand it.
Sharing Recording
You can easily share both your audio recording file and the written transcription separately using the options within the app.
When you tap the Share button, the app can display options to share the audio recording as an audio file, the transcription as a text file, and the note as a text file.
To share the Audio Recording (the actual sound file):
The audio recording file can typically be shared or attached to an email directly through the in-app sharing options.
To share the Transcription (the written text):
The most simple and understandable way to share the transcript is by using the "Copy Transcription" feature.
- Open the recording.
- Tap the three-dot menu or equivalent sharing option.
- Select "Copy Transcription."
- Paste the text into an email, a messaging app, or a notes application.
Note that when you use the "Copy Transcription" feature, the time stamps will not be included in the pasted text. While there is a known issue with directly sending the transcription as an attached text file, using the copy/paste method is the most reliable way to share the text instantly.
- Exit the app and go to Settings.
- Scroll down, find the Voice Recorder app on the list, and tap it.
- Enable the Microphone permission.
Please note that audio editing is not available for mp3 format.
- Tap the recording to open the player screen, then tap the trim icon in the top-left corner.
- Delete mode removes the marked fragment.
- Trim mode deletes unmarked fragments from the beginning and end.
All changes are applied to a recovery file with a -1 suffix.
Need direct help?
If you can’t find the answer above, email support@smartmobitools.com or open the dedicated contact page for additional options.