Popular Help Topics
The most common questions, ordered by how often people ask them.
Cancel subscription or get a refund
Cancel on iPhone or Android, trial charges and refunds.
I lost an important recording
Recently Deleted, backups, and what can be recovered.
Transcription
How to transcribe, language packs and troubleshooting.
Premium is not active
Restore a purchase on a new or second device.
Recording stopped or won’t open
Shorter, silent or unreadable recordings, and how to prevent it.
Move recordings to a new phone
Wi-Fi transfer, remote sync, cloud storage or a computer.
Back up and sync recordings
Google Drive, Dropbox, iCloud and remote sync explained.
Repair a damaged file
Repair steps for corrupted or unreadable audio files.
Move recordings to a computer
Transfer audio files to your PC by Wi-Fi or USB.
Export recordings to a folder
Save recordings to Files, a file manager or an SD card.
Migrate from Voice Recorder Pro
Move your Pro license and recordings to the current app.
Delete account
Remove your Voice Recorder account and related data.
Before you uninstall the app, reset your phone or switch to a new one: recordings are stored only on your device and are deleted together with the app. Move them first or turn on backup.
FAQ
Quick answers to the questions users ask most often. Tap any item to expand it.
Sharing Recording
You can easily share both your audio recording file and the written transcription separately using the options within the app.
When you tap the Share button, the app can display options to share the audio recording as an audio file, the transcription as a text file, and the note as a text file.
To share the Audio Recording (the actual sound file):
The audio recording file can typically be shared or attached to an email directly through the in-app sharing options.
To share the Transcription (the written text):
The most simple and understandable way to share the transcript is by using the "Copy Transcription" feature.
- Open the recording.
- Tap the three-dot menu or equivalent sharing option.
- Select "Copy Transcription."
- Paste the text into an email, a messaging app, or a notes application.
Note that when you use the "Copy Transcription" feature, the time stamps will not be included in the pasted text. While there is a known issue with directly sending the transcription as an attached text file, using the copy/paste method is the most reliable way to share the text instantly.
- Exit the app and go to Settings.
- Scroll down, find the Voice Recorder app on the list, and tap it.
- Enable the Microphone permission.
- Open the recording and tap the three-dots menu → Edit.
- Select a part of the recording, then use Crop to keep only that part or Cut to remove it.
- Tap Save. The edited audio is saved as a new recording, and the original stays unchanged.
Skip silence is probably on. It leaves out pauses when no one is speaking, so only the parts with sound are saved. To turn it off, start a recording and tap the icon in the top-right corner (settings icon on Android, wand icon on iPhone), then switch off Skip silence. If it's already off, see Recording stopped or is shorter.
iPhone: the app can't set a ringtone directly. Share the audio (three dots → Share → Audio) to Apple's GarageBand app, then export it from GarageBand as a ringtone.
Android: open the recording, tap Share and save it to your phone’s files (for example, the Ringtones folder). Then open your phone’s Settings → Sounds and vibration → Ringtone and pick the file. The exact steps depend on your phone model.
Share it through Google Drive or Dropbox instead of email or a messaging app, and send the link. You can also make the file smaller: open the recording, tap three dots → Edit, crop it to the part you need, and save it. On Android you can choose AAC (.m4a) and a higher compression when saving, which gives the smallest file.
- Connect the headset before you start recording, and check that it’s connected as a microphone, not only as speakers.
- On Android, open Settings → Sound Quality → Advanced Settings → Audio Source. Choose Bluetooth, or go back to System Default if recordings are silent.
- Disconnect other Bluetooth devices, restart the phone and try again.
Turn on iCloud Integration in the app's Settings (General section) on both devices, signed in with the same Apple ID. Your recordings then sync automatically. It's free, but needs iCloud Drive and enough iCloud storage. More options: Move recordings to a new phone.
- Keep the watch and the iPhone close to each other, unlocked and charged, with the app open on both.
- Check the Apple Watch category in the iPhone app.
- Restart both devices and update the app and watchOS.
- If the watch app is missing, open the Watch app on iPhone → My Watch, find Voice Recorder under Available Apps and tap Install.
Look for Smart Mobi Tools on the receipt. The voice recorder that comes preinstalled on some phones, such as Samsung’s, is a different app. See I don’t recognize this charge.
Tap Forgot PIN? on the lock screen and confirm with your phone's passcode, fingerprint or face. The app PIN is removed and you can set a new one.
Don't uninstall the app to remove the PIN, because uninstalling deletes all recordings that aren't backed up.
Need direct help?
If you can’t find the answer above, email support@smartmobitools.com or open the dedicated contact page for additional options.