help FAQ & Support

Find the most common fixes, how-to guides, and quick answers for Voice Recorder. Start with the popular topics below, or scroll down for the FAQ.

Popular Help Topics

The fastest path for the most common issues. These articles cover refunds, lost files, transcription, damaged recordings, transfers, account deletion, and more.

FAQ

Quick answers to the questions users ask most often. Tap any item to expand it.

Sharing Recording

You can easily share both your audio recording file and the written transcription separately using the options within the app.

When you tap the Share button, the app can display options to share the audio recording as an audio file, the transcription as a text file, and the note as a text file.

To share the Audio Recording (the actual sound file):

The audio recording file can typically be shared or attached to an email directly through the in-app sharing options.

To share the Transcription (the written text):

The most simple and understandable way to share the transcript is by using the "Copy Transcription" feature.

  • Open the recording.
  • Tap the three-dot menu or equivalent sharing option.
  • Select "Copy Transcription."
  • Paste the text into an email, a messaging app, or a notes application.

Note that when you use the "Copy Transcription" feature, the time stamps will not be included in the pasted text. While there is a known issue with directly sending the transcription as an attached text file, using the copy/paste method is the most reliable way to share the text instantly.

There are no restrictions. You can record for an unlimited amount of time as long as you have free space available on your device. However, we recommend that you stop and save recordings at regular intervals and then continue recording just to be safe.
The transcription feature requires Android 10 or later. Additionally, the app must be downloaded directly from the App Store or Google Play Store. If you don’t meet these requirements, the transcription tab will not appear.
Try different encoding settings and disable gain boost. To improve the overall audio quality, keep the microphone away from noisy surroundings. Please note that audio quality issues can also be caused by a problem with the device hardware.
You can place a bookmark every 5 seconds from the recording screen by pressing the Pin icon. Bookmarks are used to highlight important fragments. After tapping on pins from the player screen, playback will move to the specific fragment.
  • Exit the app and go to Settings.
  • Scroll down, find the Voice Recorder app on the list, and tap it.
  • Enable the Microphone permission.

Please note that audio editing is not available for mp3 format.

  • Tap the recording to open the player screen, then tap the trim icon in the top-left corner.
  • Delete mode removes the marked fragment.
  • Trim mode deletes unmarked fragments from the beginning and end.

All changes are applied to a recovery file with a -1 suffix.

Long press the recording from the recordings list screen and tap Rename from the bottom menu.
Open the recordings list screen, select specific recordings by pressing the circles on the left, then open the 3-dots menu from the action mode bar and tap Move Recordings.
Open your category on the recordings list screen, then tap the 3-dots menu and choose Rename Category or Delete Category.
Call recording has been officially blocked on Android 9+ and is no longer supported by our app. We do not plan to implement this feature using any workarounds.

Need direct help?

If you can’t find the answer above, email support@smartmobitools.com or open the dedicated contact page for additional options.