Premium is not active on my device.

How to tell if Premium is recognized

• Android: the bottom of the left menu shows Basic instead of Premium, and the menu still offers Premium Access.
• iPhone and iPad: Settings still shows the Premium card and the Restore Purchases row. Both disappear once Premium is active.

If that's the case, follow the steps below in order.

1. Use the account that made the purchase

The app checks the account that is signed in to the store on this device, not the email you use inside the app.

• Android: open the Play Store, tap your profile icon and switch to the Google account that received the purchase receipt.
• iPhone and iPad: open Settings → your name → Media & Purchases and check which Apple ID is used.

Not sure which account paid? Search your email for the purchase receipt from Google Play or Apple.

2. Reopen the app while online

The app checks your purchase every time it starts. Make sure you're connected to the internet, close Voice Recorder completely (swipe it away from recent apps), then open it again. If it still shows Basic, wait a minute and repeat once more.

3. Tap Restore Purchases

1. Open Settings in the app. On iPhone, it's on the category list.
2. Scroll to the bottom and tap Restore Purchases. The option is shown only while Premium isn't active.
3. When you see "Purchases restored", close the app completely and open it again.

"No purchases found" means the store account on this device has no active subscription. Check step 1.

4. On Android: refresh Google Play

If Premium still isn't found on Android:

1. Open your phone's Settings → Apps → Google Play Store → Storage.
2. Tap Clear cache. Do the same for Google Play services.
3. Restart your phone and open Voice Recorder again.

The app must be installed from Google Play. If you see "Billing isn't available when the app is downloaded from outside the Google Play Store", uninstall that copy only after moving your recordings, then install Voice Recorder from Google Play.

I moved from Android to iPhone (or back)

Subscriptions are not cross-platform. A subscription bought on Google Play can't be restored on an iPhone, and an App Store subscription can't be restored on Android. To use Premium on the other platform you need a separate subscription there. Remember to cancel the old one if you no longer need it.

Your recordings can still move across. See Move recordings to a new phone.

I have a Voice Recorder Pro or lifetime license (Android)

The older paid app, Voice Recorder Pro, can unlock the license in the current free app:

1. Make sure you're signed in to Google Play with the account that originally bought Pro.
2. In the Play Store, open your profile → Manage apps & device → Manage, switch the filter to Not installed, and reinstall Voice Recorder Pro.
3. Update both apps to the latest version (both need version 9.2.0 or newer).
4. Open Voice Recorder Pro once while online. It sends the license to the free app.

If you see "unable to refresh" or a license-check error, check your internet connection and the Google account, then repeat step 4. Full guide: Migrate from Voice Recorder Pro.

I paid to remove ads but still see them

An ad-removal purchase is restored the same way as Premium: use the same store account, then reopen the app or tap Restore Purchases.

Still not working?

Email support@smartmobitools.com with:

• whether you use Android or iPhone,
• your Google Play order number (GPA.…) or a screenshot of the Apple receipt,
• a screenshot of the left menu (Android) or Settings (iPhone).