Support

Support

How to cancel subscription or request a refund?

Requesting a refund for a purchase or change a subscription

I lost important recording! How can i get it back?

Restoring deleted recordings

Transcription

Information, recommendations, supported languages...

My recording file is damaged / Cannot open the recording

Repairing corrupted Recording file

How Can I move recordings to my computer

Transfer recordings to PC

How to access recordings directory?

Location of recordings

How to delete account?

Delete Voice Recorder account

How to migrate from Voice Recorder Pro to Voice Recorder?

Transferring license and recordings

Recording quality is poor

Try a different encoding settings and disable gain boost. To improve the overall audio quality, keep the microphone away from noisy surroundings. Please note that audio quality issues can also be caused by a problem with the device hardware.

Call Recording?

Call recording has been officially blocked on Android 9+ and is no longer supported by our app. We do not plan to implement this feature using any workarounds.

How long can i record for?

There are no restrictions, you can record for an unlimited amount of time as long as you have free space available on your device. However we recommend that you stop and save the recordings at regular intervals and then continue recording just to be safe.

What are the bookmarks and how to add them?

You can place bookmark every 5 seconds from the recording screen by pressing "Pin" icon. Bookmarks are used to highlight important fragments. After taping on pins from the player screen playback will be moved to specific fragment.

How do I allow an app to use the microphone feature after initially choosing no?

  • Exit the app, go to Settings
  • Scroll down, find Audio Recorder app on the list and tap on it
  • Toggle Microphone permission

How to share recording?

Just long press on it from recordings list screen and tap "Share" from the bottom menu.

How do i cut recording?

Please note that audio editing feature is not available for mp3 audio format.

  • Tap on the recording to open player screen, and click from the top left corner "trim" icon.
  • Delete mode will delete marked fragment
  • Trim mode will delete unmarked fragments from the beginning and end

All changes are applied to a recovery file with "-1" suffix.

How to rename recording?

Just long press on it from recordings list screen and tap Rename from the bottom menu.

How do i move to other category recording?

Open recordings list screen, select specific recordings by pressing circles on the left, then open the 3-dots menu from the action mode bar and tap "Move Recordings".

How to delete or edit category?

Open your category on recordings list screen, then tap "3-dots menu" and click "Rename Category" or "Delete Category"